FAQ

FAQ

Are Your Shoes AUTHENTIC?

All shoes are guaranteed to be 100% authentic. Purchase with confidence as all shoes being sold are thoroughly inspected by our knowledgeable staff for condition and authenticity. 

 

Do I need to pay the sales tax?

No, there is no sales tax on our site.

 

Which currency the prices are at our website?

The currency available is in USD,EURO,UK.

       

What are the accepted payment methods?

Payment way have western union, money gram and bank transfer

 

Is my payment on your site secure?

All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. 

 

What can I do, if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.

 

Are all your items in stock?

Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and suggest you to choose the other similar item.

 

Can you supply other kinds of products other than those on the website 

Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory. 

 

I want to order from your site, but I want to get a sample first. Can I?

Yes, you can order a sample from our site, but the cost will be " retailed price" . And it’s refundable in your future big order.

 

Can I change my order after paid?

Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

 

How can I track my order?

You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.


NOTIFY
X

PayViaWesternUnion

=Additional 5%OFF;

Large Quantity

= Price Negotiable.

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